Damn desktop support 

"wiffleballtony" (wiffleballtony) 07/16/2015 at 14:52 • Filed to: None

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15

Stop telling me it’s a network DNS issue if your program can resolve a domain name. It’s not my problem. These clowns are always trying to pawn off their work on me. If its passing traffic normally its not the network. Here is an F40 for your time.

RamblinRover Luxury-Yacht > wiffleballtony 07/16/2015 at 14:56

3

“It’s a DNS problem”
“Then how does your program know where the fucking domain name goes?”
“Uh, magic.” *click*

wiffleballtony > RamblinRover Luxury-Yacht 07/16/2015 at 14:57

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That’s kind of how it went down only it was in person.

RamblinRover Luxury-Yacht > wiffleballtony 07/16/2015 at 15:15

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There’s *one way* I could think of things still resolving properly, and that would be if their program had its domains all in the hosts file. Which would make zero sense and be completely insane.

lone_liberal > wiffleballtony 07/16/2015 at 15:16

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I’m the one and only IT person in my company which makes it very difficult to pass the buck. I’ve tried passing them to our accountant but he doesn’t seem to want to take up the challenge.

wiffleballtony > RamblinRover Luxury-Yacht 07/16/2015 at 15:31

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It’s something wrong with the program. It’s proprietary, old and unsupported.

TheBloody, Oppositelock lives on in our shitposts. > wiffleballtony 07/16/2015 at 15:33

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Did you try turning it off and on again?

wiffleballtony > TheBloody, Oppositelock lives on in our shitposts. 07/16/2015 at 15:44

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Hello IT? LOL

Wacko > lone_liberal 07/16/2015 at 15:52

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same here, I take care of 8 offices, and about 100 employees total.

deekster_caddy > wiffleballtony 07/16/2015 at 15:57

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Probably a random firewall/IP trap that they aren’t aware of and couldn’t be bothered to find out about. I see it all the time. “What do you mean the switches were configured to block UDP packets?” “Do you mind if I show you the wireshark logs? I can tell you where, exactly, the packets are being dropped.” Argle blargle.

TylerJ > RamblinRover Luxury-Yacht 07/16/2015 at 15:58

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That’s how our PBX operators are set up, actually. Yeah, I thought it was odd too.

lone_liberal > Wacko 07/16/2015 at 16:04

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We have fewer employees, about 40, but we have a ton of freelancers I have to support. Plus most of those employees and all of the freelancers work remotely from all over the world. The real challenge is remoting in to a desktop to do support and finding the desktop is in Mandarin. I’ve gotten good at memorizing where the various button choices are in Windows.

wiffleballtony > deekster_caddy 07/16/2015 at 16:06

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Yeah, I considered that but we don’t have any ACLS filtering this traffic and it’s working on 95% of the machines and sometimes a flush dns and reregister fixes it.

deekster_caddy > wiffleballtony 07/16/2015 at 16:14

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that’s crazy. If you nslookup from the machines while it’s not working the lookup works? Have logs? But if flushing DNS fixes it... hmmm. Something is fishy. Wish I could help from here. Good luck!

wiffleballtony > deekster_caddy 07/16/2015 at 16:51

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While the program isn’t working nslookup works just fine. And only sometimes does the flush work. Weird, but not my problem.

Smallbear wants a modern Syclone, local Maple Leafs spammer > wiffleballtony 08/04/2015 at 10:19

1

F40 in army green...

...mmmm.